Service Agreement

1. Parties and Definitions

Service Provider: BRINGGO SHIP LLC, 5900 Balcones Drive STE 100 Austin, TX 78731.

Customer: The natural or legal person who creates an account and/or requests services through the Platform.

Services: Cross-border shipping, customs brokerage, warehousing (fulfillment), Amazon FBA prep, dropshipping fulfillment, and last-mile delivery.

2. Scope of Services

Depending on the Customer's request, the Company provides services relating to the collection, storage, packaging, customs clearance, transport, and delivery of shipments.

The scope, pricing, and delivery times of the services are specified in the order/quote details on the Platform. The Company reserves the right to make changes to the scope of services in line with operational and legal requirements.

3. Customer Obligations

• Providing accurate, complete, and up-to-date information regarding shipment contents, value, weight, and customs declaration.
• Ensuring shipments are lawful, transportable, and compliant with the legislation of the relevant countries; not sending prohibited/restricted items.
• Supplying required documents (invoice, certificate of origin, permits) on time.
• Maintaining the security of account credentials and paying fees on time.

4. Prohibited and Restricted Items

Hazardous materials, illegal goods, counterfeit products, and items whose import/export is prohibited or subject to permits under the relevant customs legislation may not be transported. All liability arising from such shipments rests with the Customer.

5. Fees and Payment

Service fees are calculated based on the tariffs and quotes in effect on the Platform. Customs duties, levies, and official charges are borne by the Customer unless otherwise stated.

Payments are made using the specified methods and due dates. In the event of late payment, the Company is entitled to suspend the service and retain the shipment.

6. Delivery Times

Stated delivery times are estimates and may vary depending on customs procedures, force majeure, regulatory changes, and third-party carrier processes. The Company cannot be held liable for delays beyond its control.

7. Limitation of Liability

The Company's liability is limited to the service fee paid for the relevant shipment and the limits set out in applicable transport legislation. The Company is not liable for indirect damages, loss of profit, or loss of data.

The Customer is responsible for customs penalties and delays arising from incorrect/incomplete information or documents provided by the Customer.

8. Insurance

Shipments are not considered insured unless separately requested and paid for. The Customer may request additional transport insurance for shipments.

9. Intellectual Property

All software, trademarks, logos, and content belonging to the Platform are owned by BringGo Ship and may not be used without permission.

10. Term and Termination

The Agreement remains in effect as long as the Customer's account is active. The parties may terminate the Agreement in the event of a breach of obligations. Termination does not eliminate accrued payment obligations.

11. Governing Law and Jurisdiction

This Agreement is governed by and construed in accordance with the laws of the State of Texas, United States of America. The competent courts located in Texas shall have exclusive jurisdiction over disputes.

12. Contact

For questions about the Agreement: support@bringgoship.com • +1 409 215 1455