Privacy Policy

1. Information We Collect

To provide our services, we may collect the following categories of personal information:

• Identity information: first name, last name, title.
• Contact information: email address, phone number, shipping and delivery address.
• Transaction information: order and shipment records, invoice and payment details, customs declaration information.
• Technical and usage information: IP address, session logs, device and browser information.
• Marketing information: cookie data, campaign and preference information.

2. How We Use Your Information

We use your personal information for the following purposes:

• Providing cross-border shipping, customs brokerage, warehousing, and last-mile delivery services.
• Processing and managing orders and shipments.
• Carrying out invoicing, payment, and accounting operations.
• Responding to customer support requests and communicating with you.
• Complying with legal obligations (customs, tax, and trade regulations).
• Securing the Platform, preventing fraud, and improving service quality.
• Sending marketing and informational communications where you have opted in.

3. How We Share Your Information

We do not sell your personal information on the open market. We may share your information only as needed to provide the service, with the following parties:

• Carrier, logistics, and transport partners for the movement and delivery of shipments.
• Customs brokers and competent public authorities for customs procedures.
• Banks and payment service providers for payment and invoicing.
• Service providers for our IT infrastructure (hosting, analytics, email).
• Authorities where required by law or a valid legal request.
• Relevant parties in connection with a merger, acquisition, or sale of assets.

4. Cookies and Tracking Technologies

We may use strictly necessary, performance, and preference cookies on the Platform to operate the service and improve your experience. You can manage or delete cookies through your browser settings; blocking strictly necessary cookies may affect certain functions.

5. Data Retention

We retain your personal information for as long as necessary for the purposes described in this Policy and for the legal retention periods required by applicable tax, accounting, and trade regulations. When no longer needed, information is deleted or anonymized.

6. Your Privacy Rights

Depending on where you live (for example, California residents under the CCPA/CPRA), you may have the following rights:

• The right to know and access the personal information we collect about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information.
• The right to opt out of the sale or sharing of personal information.
• The right not to be discriminated against for exercising your rights.

To exercise your rights, contact us at support@bringgoship.com. We may verify your identity before processing your request.

7. Data Security

We take appropriate technical and administrative measures to protect personal information against unauthorized access, loss, and alteration. See our Security Policy for details.

8. Children's Privacy

The Platform is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.

9. International Data Transfers

Due to the cross-border nature of our logistics, your information may be shared with and processed by our partners in the United States and Mexico for your shipment and customs processes.

10. Changes to This Policy

We may update this Policy from time to time. The current version is always published on the Platform with its effective date.

11. Contact

For privacy questions: BRINGGO SHIP LLC • 5900 Balcones Drive STE 100 Austin, TX 78731 • support@bringgoship.com • +1 409 215 1455